Celtrixa by Hydroxatone FAQs

7/26/10

Frequently Asked Questions

Product Questions

Preferred Customer Beauty "Auto Ship" Program

Ordering, Return & Shipping

Security and Privacy



Product Questions

Is there anything else I should do while using Celtrixa®?

Yes, while using Celtrixa®, we do recommend that you maintain a healthy, active lifestyle for optimum results. Specifically, we suggest a balanced diet coupled with regular cardiovascular exercise and strength training. Furthermore, we suggest that you eliminate use of all tobacco products, as this can accelerate the deterioration of skin quality and increase the likelihood of wrinkles and undesirable contours in the skin of the face and body.

Are there any side effects with Celtrixa®?

Celtrixa® has not shown to have any side effects, short or long-term. Of course, as with any skin care product, you should consult your physician prior to use or if you develop any adverse reaction.

How do I use Celtrixa®?

Simply follow the instructions and directions that are provided on each product label.

How long will it take to see results?

Many customers will see and feel improved moisture and tone within two weeks. A study of the key ingredient in Celtrixa demonstrated that improvements continued through eight weeks of results. For optimal results, it is recommended that you use Celtrixa® for a minimum of three months.

How long do the results last?

Celtrixa® will continue to replenish and revive your skin as long as you use the product.

How long will a supply of Celtrixa® last?

Each jar of Celtrixa® as well as other products within the Celtrixa® product line are developed to last for 30 days of daily treatments for the AVERAGE USER. Individuals who use Celtrixa® more often than twice per day, and/or use the product broadly on many parts of the face and body may require additional supplies of product within a 30 day period. For this reason, products can be ordered individually by calling our Sales Department at (866) 922-9791 or by ordering online.

I am a heavy smoker and drinker, will Celtrixa® work for me?

Yes, Celtrixa® can benefit you, though tobacco use and excessive alcohol intake may inhibit results. We recommend reducing your use of tobacco and alcohol products, or eliminating them altogether.



Preferred Customer Beauty "Auto Ship" Program

What is the Celtrixa Preferred Customer Beauty Auto Ship Program?

As a valued customer, Celtrixa is pleased to offer you the benefits of our Preferred Customer Beauty Auto Ship Program. This auto-ship program is designed to ensure you always get the products you want when you want it at special members pricing. As a member you will have access to exclusive product offerings, free trial samples and exclusive pricing.

Do I have to join the Beauty "Autoship" Program?

Membership in the Preferred Customer Beauty Program is not mandatory. You can join at any time to take advantage of special member pricing, exclusive promotions, and the convenience of the Auto Ship program. The main offer on this website includes membership to the Preferred Customer Beauty Program. For other special Celtrixa offers that do not include membership to the Beauty "Autoship" Program, call 1-866-922-9791.

Can I change the date of my Auto Ship?

One of the great things about our Auto Ship program is the flexibility it providers our members. Members can contact us to change their billing date, re-order one or more products, and even adjust the frequency of their product shipments.

Can I skip a month?

Absolutely! Just give us a call at (866) 922-9791 or email us at customerservice@Hydroxatone.com and we'll adjust your order to meet your needs.

How do I cancel the Celtrixa Preferred Customer Beauty Auto Ship Program?

Simply call our toll-free Customer Service Department at (866) 922-9791 or email us at customerservice@Hydroxatone.com and we will cancel your membership immediately.

What are the Celtrixa Preferred Customer Beauty Auto Ship Program Terms and Conditions?

As a valued customer, Celtrixa is pleased to offer you the benefits of our Celtrixa Preferred Customer Beauty Auto Ship Program. This auto-ship program is designed to ensure you always get the products you when you want it at special members pricing. As a member you will have access to exclusive product offerings, free trial samples and exclusive pricing.

What are the terms of the Celtrixa® Try It Before You Buy It Risk Free Trial Program?

The Program is Simple:



Ordering, Return & Shipping

How do I place an order?

Ordering is easy, visit our website at www.celtrixadirect.com or call us at (866) 922-9791

How soon will you ship my order?

We will ship your order within 2 business days after the date it is placed.

How long before my order arrives?

Standard Delivery will arrive within 10-14 business days. Rush Delivery will arrive within 7-10 business days.

What do you charge for shipping and processing?

For most of our products, shipping and processing fee for ordering online is $ 6.95 per shipment for Standard Delivery. For most of our products, shipping and processing fee is $12.95 per shipment for Rush Delivery. Additional shipping and processing rates may apply to larger sets of products.

Do you ship internationally?

We ship to US and Canada only.

Will I be charged sales tax?

If you order is shipped to New Jersey we are required to charge sales tax. If your order is being shipped to any other state, you will not be charged sales tax.

Why is a credit card needed for "Try It Before You Buy It Risk Free Trial"?

We do offer our members the option of a Try It Before You Buy It Risk Free Trial of many of our products which offers the option of paying a small shipping & processing fee when you place your order, trying the product for 30 days and then paying the regular price via credit card beginning 30 days after the trial period rather than paying the full price up front on the day you place your order. The total purchase price is split to two payments 30 days apart to coincide with each one month's supply you receive. This offer option is very popular. Celtrixa® accepts the following payment methods: Credit Cards; Visa, Master Card, American Express. Our shopping cart is VeriSign secure. We provide a safe and secure SSL 128-bit encrypted order form for your shopping needs.

To which countries do you ship?

We ship anywhere within the United States, Canada and to APO's.

What name will show up on my credit card statement?

Celtrixa

What is your refund policy?

We are so confident that you will enjoy the results of Celtrixa® that we offer to you our Celtrixa® 30-Day Bottom-of-the-Tube Guarantee. 100% Satisfaction Guarantee. If you are not completely delighted with any Celtrixa® product, simply call Customer Service at 1-866-922-9791 to return your shipment within 30 days of the date on your shipment invoice, return all the products within 30 days after receipt of the product and we will refund the product purchase price (less shipping and processing) even if the bottles and Tubes are empty. Please let us know your reason for the return so we can continually improve our product and service.

What is your Celtrixa Preferred Customer Beauty Auto Ship Program Cancellation Procedure?

Cancel at any time by just calling our Customer Service Department at (866) 922-9791 .

How do I return a product?

If you are not completely delighted with any Celtrixa® product, simply call Customer Service at (866) 922-9791 to return your shipment within 30 days of the date on your shipment invoice, return all the products within 30 days after receipt of the product and we will refund the product purchase price (less shipping and processing) even if the bottles and tubes are empty.

Please note the following terms:

How long will it take to process a return?

From the time our warehouse receives your return, it generally takes 5 business days to process your refund. Please keep in mind that your bank needs to post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to your account can slightly vary depending on how quickly your bank recognizes and posts our refund. Your credit card will be refunded by "CELTRIXA."

Payment Methods We Accept

We accept Visa, MasterCard, and American Express.



Security and Privacy

Is this site secure?

Yes, we guarantee that every transaction you make with us will be safe. We provide a safe and Secure Sockets Layer (SSL) 128-bit encrypted order form for your shopping needs. Your card number will be transmitted directly to the banking network for authorization. Credit card fraud is a felony punishable by heavy fines and imprisonment.

How is my information protected?

To prevent unauthorized access, maintain data accuracy and ensure the correct use of personal information, the Company uses appropriate industry standard procedures to safeguard the confidentiality of personal information including the use of firewall, encryption, token authentication, application proxies, monitoring technology and adaptive analysis of network traffic to track abuse of our network and its data. All transmissions of information are through secure computer servers, which also run authentication and Secure Sockets Layer ("SSL") 128-bit software data encryption software to encrypt all personal information including your name, address and credit card number so that it cannot be read as the information travels over the Internet. Access to registered users' accounts is password protected.

Privacy Policy

Click on this link for a full details of our privacy policy. http://www.Celtrixa.tv/privacy.html

Contact Us

Please feel free to contact us at any time if we can ever be of assistance in any way.
For Customer Service questions, call (866) 922-9791 or e-mail.
To order by phone, call (866) 922-9791.

Celtrixa by Hydroxatone
PO Box 9300
Jersey City, NJ 07303

Please relay any questions you may have pertaining our above stated policies to our Customer Service Department via email or by calling our Customer Service Department at (866) 922-9791 (Monday - Sunday from 8am - 10pm US EST).

Copyright: 2005-2011 Hydroxatone, LLC